How to Access Virgin Media Router Logs and Address Logs Issues?
Leo Karlo / April 8, 2025 
You can access the Virgin Media hub’s activity logs when it’s operating in router mode. You cannot directly access these logs through the Virgin Media hub interface when it’s in modem mode.
This information will guide you on how to access Virgin Media hub logs and troubleshoot common issues related to them.
To Access Virgin Media Router Logs:
- Access Virgin Media Settings
To access your Virgin router’s settings, open a web browser on your computer and enter 192.168.0.1 into the URL bar. Press Enter to load the Virgin router login page.
- Access Virgin WiFi Interface
You must provide the administrator password to access your Virgin Media router’s settings. If you have not changed the password, the default login is “admin”. Entering the correct password will allow you to access the router’s settings interface.
- Open Virgin Media Logs
To view Virgin Media hub’s activity logs, navigate to the “Management” section in the hub’s interface and select “History.” Then, filter the displayed information to show “Logs.”
If the Virgin Media hub is operating in modem mode, its internal logs will be inaccessible. Instead, you must access the logs from the router that is connected to the hub.
Common Problems Users Face Related to Router Logs
- Websites were working earlier but not working right now
- Can’t find the router logs in virgin media settings
- Virgin media router logs can’t be found in settings
Solving Virgin Media Router Logs Issues
Websites were Working Earlier But not Working Right Now
- Websites might be inaccessible through your Virgin Media hub if they were blocked by its parental control or web filtering features. To resolve this, access your hub’s settings and verify the status of parental control. If enabled, either disable it or reset the hub.
- When your Virgin Media hub operates in modem mode, any settings related to website blocking or filtering will be managed by the router connected to the hub, not the hub itself. Access your router’s configuration interface for those settings.
Can’t Find the Router Logs in Virgin Media Settings
In case, you don’t find the router logs option in Virgin router login interface, it means the hub is working in modem mode. This means the hub is not storing the logs and has no memory. To access the logs log into the router’s interface, please change Hub’s mode.
FAQs
You will find the reset pinhole button at the back of the hub. Press and hold it using a pen or paper pin for 10-12 seconds and release it. The hub will start resetting itself. After a few minutes, you have to configure it again. To reconfigure follow these steps:
- Connect PC with the hub network via default SSID credentials.
- Open any browser and search the 192.168.0.1.
- A login page will open, here enter the default login password: admin.
- You will get in to the dashboard. Simply create new network for the hub.
- Type the new WiFi name and password for the hub and then SAVE settings.
To access the Virgin media router logs, your hub must be in router mode, if not, you will not be able to reach logs option in the settings. Follow a few steps:
- Access the Virgin media router setting in your computer.
- Use the IP address 192.168.0.1 to get to the Virgin router login page.
- Access the interface by entering the admin login password.
- In the dashboard, go into the Management and click History.
- Select the Logs tab.
To change the modem mode to router mode, access the interface of your device.
- Connect PC to the Hub via Ethernet cable and open the browser.
- Enter the IP address for modem mode 192.168.100.1 and search it.
- Type the login password to access the interface dashboard.
- Go into the Settings and select Management.
- Choose Modem mode and disable it to turn the modem into router mode.