Set Up and Optimize Your Virgin Media Hub

How to Set Up Virgin Media Hub 5X, Hub 5 & Hub4 in Modem Mode

• Connect hub to ISP server socket directly via Co-axial cable.
• One end of the cable will go into the hub connector and other into the ISP port.
• Power on the hub and connect a computer to it via an Ethernet cable.
• Open the browser and search 192.168.0.1 virgin hub IP address.
• Virgin hub login page will open where you admin username and password details should be filled.
• The admin default username and password are given on the back label of the device.
• Reach the Virgin router settings page using the credentials and click on the Management option.
• Enable the Modem mode and the hub will work as modem.

Virgin Media Hub 3, Hub 2 & Hub 2AC

The virgin hub models Hub 3, Hub 2, and 2AC have similar setup instructions like hub 5X, Hub5 and Hub 4. But these hubs won’t share WiFi when switched into the modem mode.

How to Set Up Virgin Media Hub 3, Hub 2 & Hub 2AC in Router Mode

• To setup the virgin hub in the router mode, connect it with the home modem via LAN cable.
• The cable’s end will connect to the hub WAN port and other end will connect to the Modem LAN port.
• Connect a computer or laptop to the hub network with an Ethernet cable.
• Search the Virgin hub IP address 192.168.0.1 in updated web browser in your computer.
• Virgin login page will appear on the computer screen to access the Virgin Media settings.
• Enter admin details (username and password). Use the back label of the hub device to find the credentials.
• Access the Interface of the Virgin media hub login using admin credentials.
• To disable the Modem mode, select Settings > Go into the Management tab > select the Modem mode.
• To deactivate the mode, slide the Modem mode button and hub device will reboot itself to change into router settings.

Troubleshooting Virgin Media Hub Problems

Check Hub Cable Connection

• While using the hub in modem mode connected through the co-axial cable; make sure that the cable is in good condition. Check for any cable cuts or damage that can cause the connection issues. If there are any cuts then replace the cable right away.
• While using the hub in router mode, connect it to the cable modem through the ethernet cable. Make sure there are no cuts in the cable. If there are then replace the cable with a new one.

Check for ISP Concerns

There can be issues from the Internet service provider in your area. Contact ISP support and check there is no issue from the ISP side.

Update Your Hub Firmware

If the Virgin hub is working on an outdated firmware version, then issues like dropping network or hub not working may occur. To fix it, update the software of the virgin hub from the Virgin media settings. Follow simple steps to update the firmware:

• Access the virgin settings on computer or laptop.
• Use Virgin media IP address 192.168.0.1 and admin credentials.
• Select the Advanced settings in the dashboard.
• Choose the Firmware/Software tab and click on the UPDATE button.

Reboot Virgin Media Hub

Rebooting Virgin media hub is an easy process. Rebooting will clear all bugs and glitches from the hub device. There are two methods used to restart the Virgin media hub;

• Press the power button on the router twice (first press will turn it off and second one will turn it on).
• Unplug the power adapter of hub and plug it again in to the wall socket.

Choose Ideal Location for Hub

The media hub faces issues(passing internet and WiFi signals) if placed near to electromagnetic devices like microwave oven. If you don’t want to face any network interruptions, make sure you choose a spot far from electronic devices.

Change Network Channels According to Place

Virgin Media Hub channelizes the signals in the right direction. It provides frequency channels in order to make WiFi and internet signals direction clear in home/office. There are two options in the Hub: 2.4 GHz and 5 GHz. In 2.4 GHz option, hub provides normal internet speed but promises large coverage area. In 5 GHz option, hub provides high speed internet speed but offers less coverage area. Let’s see how to set channels through the interface:

• Access Virgin media hub login page through Virgin media IP address 192.168.0.1 in computer or laptop.
• Use Admin username and password or Virgin media hub login account credentials to log into the interface.
• Open Advanced settings > select the Wireless option > choose Network Channels tab.
• Select the frequency type from hub: 2.4 Ghz or 5 Ghz. Enter details to start the channel.
• Save the changes by clicking on the APPLY button.

Run Intelligent HOMESCAN

HOMESCAN is a smart feature of Virgin media, that can be accessed through Virgin media connect app. This feature scans the whole area and shows results about internet speed, hub related issues (if any), reasons why Virgin media hub is not working, and solutions to fix the issues. Learn instructions to use the HOMESCAN;

• Open Virgin media connect app in phone.
• Access it through username and password or Virgin media account credentials.
• Scroll down to find the HOMESCAN feature.
• Open the feature and tap on the SCAN button to test hub network.