Why Is My New Hub 5 Flashing Blue?

So you just set up your brand-new Virgin Media Hub 5, plugged it in, and now you’re staring at a flashing blue light that won’t go away. What does it mean? Should it be doing that? Is it broken? Relax this is one of the most common questions people ask after installing a Virgin Media router, and it usually has a simple answer.

What a Flashing Blue Light Means

On the Virgin Media Hub 5, a flashing blue light doesn’t always mean something’s wrong it actually means it’s trying to connect to something.
Usually, it means one of two things:

• The Hub is trying to establish a connection to the network (internet).
• It’s in WPS pairing mode.

Which one depends on what you were doing right before the light started blinking.

Scenario 1: Just Installed Router, Light Keeps Flashing Blue

If you’ve just installed the Virgin Media router and the blue light keeps flashing for more than 5–10 minutes, that’s not ideal. It’s likely that:

• The hub hasn’t fully activated yet.
• There’s no signal from the wall socket (the white coaxial cable isn’t fully connected or live).
• Your broadband account hasn’t been properly provisioned yet.

Here’s what to do:

• Double-check all cables: Make sure the white coax cable is fully twisted in at the back of the hub and into the wall socket.
• Reboot the hub: Turn it off, wait 30 seconds, then power it back on. Give it a good 5 minutes to boot fully.
• Check for activation:If this is a new install, visit virginmedia.com/quick start or to confirm your service has been activated. If the account isn’t active, the hub won’t connect no matter what you do.

Scenario 2: Pressed the WPS Button on Router

If you pressed the WPS button on the front or back of the Virgin Media Hub 5, then the flashing blue light is totally normal. It just means the hub is in pairing mode. WPS lets you connect compatible devices (like printers or older smart plugs) without typing in your Wi-Fi password.
Here’s how that works:

• Press WPS on the hub.
• Within two minutes, press WPS on the device you’re trying to connect.
• Once paired, the blue light should stop flashing and turn off (or go solid for a second before going off).
• If no device connects during that window, the light will eventually stop flashing on its own.

How Long Blue Ligh Should Flash on Virgin Router?

In WPS mode: 2–3 minutes max.
During setup: 5–10 minutes max.
If it goes past that, something’s not right. Either the hub isn’t getting signal, or it’s stuck in a failed connection loop. Try restarting it, and if that doesn’t help, it’s time to check with Virgin.
Other Things That Can Cause Blue Light
Here are a few less common, but still possible causes:
Signal issues in your area: Sometimes the Virgin Media router won’t connect because there’s an outage or maintenance in your area. You can check service status on the Virgin Media site or app.
Account problems: If your billing or activation has a hiccup, the system might not let the hub fully connect.
Hub firmware issue: Rare, but possible. You might need a factory reset or replacement hub.

What If the Blue Light Turns Red or White on Virgin Router?

Just in case your flashing blue turns into red or white colour.
Solid white: All good. That means your Virgin Media Hub 5 is online and working.
Flashing red or solid red: This is bad. Usually points to a hardware issue or no connection at all.
No lights: Could be a power issue or LED setting turned off in the admin panel.

Final Thoughts

The flashing blue light on a Virgin Media Hub 5 usually indicate, it’s trying to connect either to the internet or to another device via WPS. If it flashes for more than 10 minutes, and rebooting doesn’t help, it’s likely a connection or activation issue.
Check the setup. Check your service. And don’t hesitate to call us if things don’t sort themselves out.

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